Citycon is a leading owner, developer and manager of shopping centres. Citycon owns 13 shopping centres in Finland, with Are providing high-quality maintenance services for all of them.
Are’s technical expertise was the deciding factor when Citycon selected its partner. The cooperation began in 2013 and it comprises the day-to-day maintenance of shopping centres as well as technical maintenance and fault repairs. Maintenance operations are supported by remote monitoring and expert services, and Are works in close cooperation not only with the customer, but also with other service providers. Ensuring that shopping centres are clean, comfortable and safe is in the interest of all parties concerned.
Systematic, well-managed and goal-oriented maintenance
The significance of uninterrupted technical services and safety are highlighted in the shopping centre environment. Maintenance operations are managed and developed in close cooperation with the customer under the Smart Maintenance model. “We have been very satisfied with Are’s operations. The number of fault repairs, for example, has been substantially reduced thanks to Are’s proactive approach as well as well-planned investment projects,” says Esa Sihvonen, Senior Property Manager at Citycon.