User-oriented premises yield the best customer experience
Every one of us office workers would probably hope for premises that could bring us some added value. A reason to come to the office instead of working from home. These factors may be related to the tools offered by the workplace, the chance to meet coworkers or the opportunity to utilise various working spaces. We do not, however, want to give too much thought to the technical implementation of ventilation, heating and cooling. Nevertheless, we often pay attention to the conditions in the premises, especially when they do not suit us.
Human factor in indoor conditions
One of the most frequent complaints from users of properties has to do with the property being too hot or too cold. Sometimes, the technical controls are amiss, but often the reason behind the problem is the so-called human factor. Every office has people who are sensitive to cold, people who adjust easily to any climate, and people who perspire no matter what.
My wish would be to use my mobile phone to easily adjust the conditions in the office according to my preferences. The best-case scenario would be the option of specifying in advance the parameters I would like for my workstation.
In future properties, the user is in charge
Properties of the future will have service platforms where the user and maintenance crew of the property can order services as well as control and optimise the property to serve its users even better. Services making the work of the users easier and more efficient, taking into account the individual needs of the users and even promoting their well-being create an excellent user experience.
Thinking too much like an engineer is the most common error in the property industry. The customer experience, especially in terms of commercial premises, is often forgotten as early as in the design stage. What do the users want from the premises? What are the critical factors? Involving the users in the design of the premises is a step towards more customer-oriented premises.
The digital supplement of Kauppalehti contains an interesting example of one of our completed projects. In Teollisuuskatu 33, we listened to the users and continue listening to them. Read the story (in Finnish) by clicking here
The author is Chief Technical Officer at Are. Instead of getting lost in a digital jungle, he appreciates individual, customer-oriented solutions.
